Refund & Cancellation Policy
You can cancel any time, and you keep what you paid for until the end of your billing period. This policy forms part of our Terms of Service.
1. At a glance
| Situation | What happens |
|---|---|
| Cancel a paid plan | Stays active until the end of the current period, then moves to Free. No further charges. |
| Upgrade | Immediate. The new allowance is added straight away and the difference is charged. |
| Downgrade | Takes effect at the end of the current period. |
| First subscription, unused | Full refund if requested within 7 days and no plan credits or Mintokens were used. |
| Credit, Mintoken or Bid Credit pack, unused | Full refund if requested within 14 days and none of the pack was used. |
| Publish failed or scheduled thought cancelled | Credits returned automatically. |
| Minting did not complete | Mintoken returned automatically. |
| Charged twice or in error | Refunded in full. |
2. Cancelling a plan
Cancel from My Profile → Billing → Manage billing. Your plan stays active until the end of the period you have paid for; at the next renewal date your account moves to the Free plan and you are not charged again. Monthly credits of the paid plan are available until then. Credits and Mintokens you bought separately, and Mintokens you carried over, stay in your balance.
3. Upgrading and downgrading
- Upgrades (for example Free to Starter, or Starter to Pro) take effect immediately. We add the difference between the two plans' monthly allowances to your balance and charge the price difference shown at checkout. Upgrade charges are not refundable once the added allowance has been used.
- Downgrades and switching from quarterly to monthly billing take effect at the end of the current billing period. Nothing is refunded for the remainder of the period, and you keep the higher plan's features until it ends.
4. Subscription refunds
- If you subscribe to a paid plan for the first time and change your mind, you can ask for a full refund within 7 days of the first payment, provided you have not used any of that plan's credits or Mintokens.
- Renewal payments are not refunded, except where the renewal happened after you had cancelled, or where the law requires. Please cancel before your renewal date if you do not want to continue.
- We do not give partial refunds for unused time or unused monthly allowance in a billing period.
- If a significant fault on our side prevented you from using a paid plan for an extended time, contact us and we will offer a fair remedy, such as extra credits, a service extension or a pro-rata refund.
5. Credits, Mintokens and Bid Credits
- Packs of Credits, Mintokens and Bid Credits can be refunded in full if you ask within 14 days of purchase and none of the pack has been used. Because balances are pooled, a pack counts as used once your balance of that item has fallen below the amount the pack added.
- Bid Credits held in an open bid are not refundable while the bid is open. Once a bid is declined, withdrawn or expires, the Bid Credits return to your balance.
- Bid Credits transferred to another member through an accepted bid cannot be refunded.
- Credits, Mintokens and Bid Credits have no cash value and cannot otherwise be exchanged for money.
6. Automatic returns
You do not need to ask for these:
- If publishing fails on our side, the credits used are returned.
- If you cancel a scheduled thought before it goes out, its credits are returned.
- If a Thought NFT cannot be minted, the Mintoken is returned to your balance.
Returned credits and Mintokens go back to your balance, not to your card. You can see every movement in My Profile → Billing → Credit history.
7. Thought NFTs and bids
Once a thought has been minted, the Mintoken used cannot be refunded, because the record on the blockchain is permanent. Removing a thought from Entapreneur does not undo a mint. Accepted bids are final.
8. Payment problems
- Duplicate or mistaken charges are refunded in full once confirmed.
- Failed renewals: we will retry and let you know. If payment cannot be collected, your account moves to the Free plan; nothing already in your balance is taken away.
- Chargebacks: please contact us first; we can usually fix things faster. If a chargeback is raised, we may pause the related plan or balance while it is resolved.
9. Deleting your account
Deleting your account cancels any paid plan immediately and removes your balances. Unused monthly allowances are not refunded. If you have an eligible refund under sections 4 or 5, please ask for it before deleting your account. Open bids are closed first and any Bid Credits held for other members are returned to them.
10. How to ask for a refund
Email hello@entapreneur.org from the email address on your account with the date of the payment and what you would like refunded. We reply within 3 business days. Approved refunds go back to the original payment method, in the original currency (US dollars or UAE dirhams), and usually appear within 5 to 10 business days depending on your bank. When a pack or plan is refunded, the matching Credits, Mintokens or Bid Credits are removed from your balance.
11. Your statutory rights
Nothing in this policy affects rights you have under the consumer protection laws that apply to you, including in the United Arab Emirates. Where those laws give you more, they prevail.